Privacy and Security:

We use secure third-party payment processors. Your personal payment information does not cross our server. We cannot access it or store it.

We do not share customer email or contact information with anyone, ever.

Other than referring links, our website does not use tracking software or cookies.



Return Policies:

Satisfaction guaranteed!

We offer a full refund for any item with a defect in materials or workmanship for a period of 30 days after the buyer receives the item.  This warranty does not cover product misuse or abuse.

All returns require a Return Authorization Code. If you need to return an item, use our Contact Page to send a Return Request email with a description of the reason for the return. We will reply with a Return Code and Address. You the buyer are responsible for the return shipping costs.  We highly recommend you use an insured and trackable service.

We will inspect each returned item upon receipt.

If the returned product has any defect, we will immediately refund your entire purchase price plus your return shipping cost. If you request a defect-repair or exchange, we will repair or replace the item and ship it back to you at no charge, and also reimburse your return shipping cost.

If you wish to return a product that is not defective, use the Contact Page to obtain a Return Authorization and ship the return to us within 4 business days of the original delivery date. The item must be returned in new condition. You are responsible for costs of return shipment.

Upon receipt, we will inspect the item. If it is in new condition, we will refund your purchase price less a 20% restock fee. If the returned item is not in new condition, we will not issue a refund, and we will hold the item until such time that you pay us to ship it back to you.

We take pride in selling premium quality goods, and we personally inspect every item we ship.  Customer satisfaction is our highest goal.


Gift Orders:

We enclose a greeting card in every gift order.  Please use the Order Comments box on the final checkout page to tell us what to write on the card.  If you pay by credit card, the checkout process will let you enter a separate shipping address.  If you pay by PayPal, you can enter a different shipping address while you are on the PayPal checkout page, and then provide notes for the gift card when you are returned to our checkout Confirm page.


Repairs:

If you ever need a repair to one of our products, you can either visit a local sewist or leatherworker, or you can use our Contact Page to request a Return and then ship it back to us.
If you ship it back, be sure to include a paid return shipping label or a check payable to Inspired Design Co to cover return shipping.
If the damage is minor, we will repair your item at no charge.
If it is a major repair, we will email you a cost quote before commencing work.


Shipping Policies:

We provide Free Shipping on all orders shipped to USA addresses. We use USPS. We insure all shipments.

We ship all orders within 48 hours of receipt of payment unless our website homepage banner specifically says that we are away.


Express Shipments:

If you wish to place an Express Order for shipment to a USA address, you must have a valid personal or business PayPal account. In the Comments box at checkout, provide the following information:
A request to upgrade to an Express Order;
The Express Service you wish to use: USPS Overnight, UPS Next Day Air, or FedEx Next Day;
and your PayPal email address.

Complete your checkout as normal on our website, paying for the order with any payment method you prefer. When we receive your paid order, we will email you a PayPal invoice for the incremental express shipping cost, and we will ship your order as soon as you pay the incremental shipping amount via PayPal.

Important: our home-based business is located 28 miles from the nearest full-service US Post Office, and 3 hrs from the nearest airport serving the domestic carriers. This means that Overnight or Next-Day outbound shipments almost always turn into 2-Day service. We enjoy rural living, but one of the sacrifices we live with is the practical loss of overnight shipping capabilities.

We cannot recommend relying on any overnight service to meet your 24-hour gift needs from our address to yours. What we can say is that, snow-storms and vacations excluded, an Express Order for Overnight Service on our website will almost always deliver a package to a U.S. address within 60 hrs of payment.
Shop early!
:-)


International Orders:

International Customers who wish to place an order must have a valid personal or business PayPal account. To place an international order, buy the item on our website, then use our Contact Page to send us an email with your Order Number, your complete mailing address, and your paypal email address.

We will send you a paypal invoice for the international shipping cost.

Once you pay the shipping invoice, we will ship your order. If you decide to cancel the order, we will refund your original purchase.

International Policies:

Standard Shipping Only. We will not process an Express Order for outside the continental United States. We will comply with the general Customs Regulations for shipping merchandise to your country. We will insure all shipments. You the customer are responsible for payment of any tariffs, duties, or taxes necessary for the shipment to clear Customs in your country. We will not pay any fees or cost of shipment other than the carrier cost (freight + insurance). We will not falsify dollar amounts on any invoice or shipping document. We are not responsible for items held in Customs. We accept payment only in US Dollars.

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