Privacy and Security:

We accept PayPal payments and all major credit cards.  We use a global Merchant Service Provider (Stripe) for our secure credit card processing.  Your card information never crosses our server.

I intentionally designed this website so that we do not have access to, or save any credit card information.  "Keeping it simple": we cannot have a "data breach" if we don't have the data.

If you notice that your address or credit card information "auto-fills" when placing an order, that information is coming from your browser, not our server.

We do not share customer email or contact information with anyone, ever.

Other than referring links, our website does not use tracking software of any kind.


Return Policies:

We warrant that all products sold on the Inspired Design Co website are handmade by us, using premium materials and excellent workmanship. We offer a full refund for any item with a defect in materials or workmanship for a period of 30 days after the buyer receives the item.  This warranty does not cover product misuse or abuse.

All returns require a Return Authorization Code. If you need to return an item, use our Contact Page to send a Return Request email with a description of the reason for the return. We will reply with a Return Code and Address. You the buyer are responsible for the return shipping costs.  Trackable insured shipments are highly recommended.

We will inspect each returned item upon receipt. We are fair and highly critical of our own work. We value our good reputation.

If the returned product has any defect, we will immediately refund your entire purchase price plus your return shipping cost. If you request a repair or exchange, we will repair or replace the item and ship it back to you at no charge, and also reimburse the return shipping cost that you paid.

If you wish to return a product that is not defective, use the Contact Page to obtain a Return Authorization and ship the return to us within 4 business days of the initial delivery date. The item must be returned in new condition. You are responsible for costs of return shipment.

Upon receipt, we will inspect the item. If it is in new condition, we will refund your purchase price less a 25% restock fee. If the returned item is not in new condition, we will hold it until such time that you pay us to ship it back to you.

We take pride in selling premium quality goods that remain in high demand, and we personally inspect every item we ship.  Customer satisfaction is our highest goal.


Gift Orders:

We enclose a gift card in every gift order.  Please use the Order Comments box on the final checkout page to tell us what to write on the card.  If you pay by credit card, the checkout process will let you enter a separate shipping address.  If you pay by PayPal, you can enter a different shipping address while you are on the PayPal checkout page, and then provide notes for the gift card when you are returned to our checkout Confirm page.


Repairs:

If you ever need a repair to one of our products that does not stem from a defect, you can visit a local sewist or leatherworker to have it repaired, or use our Contact Page to request a Return Address and ship it back to us. If you ship it back, be sure to include a paid return shipping label or a check payable to Inspired Design Co to cover return shipping. If the repair is minor, there is no charge. If it is a major repair, we will email you a cost quote before commencing work.


Shipping Policies:

We provide Free Shipping on all orders shipped to USA addresses. From eastern Oregon, we ship UPS Ground to addresses within our 3-day Ground Delivery region. Outside of that region, we typically use USPS First Class or Priority Mail. If you wish, you may specify a preferred carrier in the Comments box during checkout. We insure all shipments.

We ship all orders within 48 hours of receipt of payment unless our website homepage banner specifically says that we are away.


Express Shipments:

If you wish to place an Express Order for shipment to a USA address, you must have a valid personal or business PayPal account. In the Comments box at checkout, provide the following information:
A request to upgrade to an Express Order;
The Express Service you wish to use: USPS Overnight, UPS Next Day Air, or FedEx Next Day;
and your PayPal email address.

Complete your checkout as normal on our website, paying for the order with any payment method you prefer. When we receive your paid order, we will email you a PayPal invoice for the incremental express shipping cost, and we will ship your order as soon as you pay the incremental shipping amount via PayPal.

Important: our home-based business is located 28 miles from the nearest full-service US Post Office, and 3 hrs from the nearest airport serving the domestic carriers. This means that Overnight or Next-Day outbound shipments almost always turn into 2-Day service. We enjoy rural living, but one of the sacrifices involved is the practical loss of overnight shipping capabilities.

We cannot recommend relying on any overnight service to meet your 24-hour gift needs from our address to yours. What we can say is that, snow-storms and vacations excluded, an Express Order for Overnight Service on our website will almost always deliver a package to a U.S. address within 60 hrs of payment.
Shop early!
:-)


International Orders:

International Customers who wish to place an order must have a valid personal or business PayPal account. To place an international order, use our Contact Page to send us an email. Your email should include a list of the items you wish to purchase, your complete international mailing address, and your paypal email address.

Upon receipt of your email, we will obtain a shipping quote and calculate an order total. We will use the most economical and expedient shipping method available. We do not charge any additional fees or handling costs for international orders. We will reply to your email by sending you an itemized PayPal invoice.

If you pay the invoice via paypal, we will ship your order. If you decide not to place the order, let us know and we will cancel the PayPal invoice

International Policies:

Standard Shipping Only. We will not process an Express Order for outside the continental United States. We will comply with the general Customs Regulations for shipping merchandise to your country. We will insure all shipments. You the customer are responsible for payment of any tariffs, duties, or taxes necessary for the shipment to clear Customs in your country. We will not pay any fees or cost of shipment other than the carrier cost (freight + insurance). We will not falsify dollar amounts on any invoice or shipping document. We are not responsible for items held in Customs. We accept payment only in US Dollars.

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